Returns & Refund Policy

Ready-made products — planters, phone stands, organisers, souvenir magnets, unpainted collectibles — can be returned within 7 days of delivery, provided they are unused and in their original packaging.

Personalised and made-to-order items cannot be returned for a change of mind. A magnet with your photo on it or a keychain with your name on it has no second customer, which is why every product page shows exactly what will be printed before you order.

This does not affect your rights when something is genuinely wrong. See below.

• The item arrived damaged or broken.
• We printed the wrong name, spelling, colour or size compared to your order.
• The print quality falls below our own standard — visible defects, warping or bad layer adhesion.
• The item never arrived and the courier confirms it is lost.

In these cases we remake and reship at our cost, or refund you in full if you would rather not wait. Your choice, not ours.

If the photo you upload is low resolution, badly lit or very small, the printed result will reflect that. We check every uploaded image by hand and message you before printing if we think it will not reproduce well — so please keep an eye on WhatsApp after ordering. Once you confirm, the result is what we produce.

Typos are the same. We print names exactly as they are typed, so please check the spelling in your cart before checking out.

Message us on WhatsApp or email support with your order number and, if the item is damaged or wrong, photos of what arrived. We will respond within one business day with next steps. Do not ship anything back before we confirm.

Approved refunds are issued to the original payment method. Once we process it, banks typically take 5 to 7 business days to show the credit. We will send you confirmation the moment it leaves our side.

You can cancel any order for a full refund before production starts. Once a personalised item has entered production, it cannot be cancelled — material and machine time have already been spent. We always confirm before starting, so there is a window.